Cancellations: An appointment can be canceled four hours prior to the start-time of the appointment, without a cancellation charge. Any cancellations occurring less than four hours prior to the appointment time are subject to a non-refundable cancellation fee of $5.00 per 15-minutes of service scheduled. You may substitute a person (friend, family member) in your place for an appointment to avoid a cancellation charge. However, if your “substitute” either cancels, arrives late, or no-shows, you may still be responsible for any fees applied.

Late Arrivals: If you arrive late, you will be expected to pay the full amount for the session that is scheduled. If the massage therapist’s schedule allows for your full appointment time, we will try and honor the additional time; however, we need to respect the appointment times that are set by clients that follow your appointment.

No-Shows: If you completely miss your appointment without any prior notification, then you are considered a “No Show”. No-shows are subject to a non-refundable cancellation fee equivalent to the fee for the scheduled service.

We understand that life can be unpredictable. In the event of reasonable unexpected life events, or illness, we will waive this policy.